Job Description

Job Description

Job Description

Koeppel Auto Group is always looking for smart, engaging, creative and dynamic people who want to join a team where they matter. Your professional development is one of our top priorities, so why we're proud to offer our staff members with a comprehensive benefits package, competitive compensation plans, and abounding avenues to grow your career with us! If you would like to join our team, apply here.

What We Offer

• Medical, Dental & Vision Insurance
• 401K Plan
• Paid time off and vacation
• Short/Long Term Disability
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family-owned and operated
• Discounts on products and services

Responsibilities

• Work cooperatively with the service and parts teams
• Direct customers to the correct department, notify the appropriate person that a customer is waiting
• Communicate with callers and visitors in a professional, friendly, and efficient manner
• Answer incoming calls and assist with service appointment inquiries
• Handle customer concerns or direct them to the appropriate service personnel.
• Accurately calculate and collect payments for service repairs, including cash and credit card
• Reconcile daily transactions and prepare end-of-day reports
• Review final repair orders for accuracy and ensure proper documentation is completed
• Assist service advisors with filing, paperwork, and administrative tasks
• Maintain an organized and clean cashier workspace
• Uphold dealership policies and procedures, maintaining a high level of customer satisfaction
• Other duties as assigned

Qualifications

• High school diploma or equivalent required.
• Previous cashier, receptionist, or customer service experience preferred.
• Strong communication and interpersonal skills.
• Basic math and computer skills, including proficiency with MS Office and dealership software (CDK, Reynolds & Reynolds, or similar).
• Ability to work in a fast-paced environment while maintaining accuracy and attention to detail.
• Professional appearance and positive attitude.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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