Job Description

DriVen Guest Service Agent

The Plattsburgh Hampton Inn & Suites - Hilton, managed by Essex Hotel Management, is currently seeking a driven Guest Service Agent.

The Executive Housekeeper will be responsible for ensuring that our guests have a clean and comfortable stay. The ideal candidate will have excellent organizational and communication skills, as well as a keen eye for detail.

Responsibilities:

• Oversee the daily operations of the housekeeping department
• Develop and implement cleaning schedules and procedures
• Train and supervise housekeeping staff
• Ensure that all guest rooms and public areas are clean and well-maintained
• Manage inventory and order supplies as needed
• Respond to guest requests and complaints in a timely and professional manner
• Maintain a safe and healthy work environment for staff and guests
• Collaborate with other departments to ensure a seamless guest experience

What are we looking for? For nearly three decades, Essex Hotel Management's "solution-driven" approach has resulted in high satisfaction for our team members, partners, owners, and guests. This results from our Team Members staying true to our Vision, Mission, and Values. We look for teammates that are driven:

• Dedicated to finding solutions that work
• Responsive to our partners, our team members, and our guests
• Integrity defines everything we do by taking ownership of our actions and holding ourselves accountable
• Value-Oriented - we value diversity, relationships, and performance
• Engaged - we care about the work we do and the people we work with
• Nimble - we strive to be flexible and innovative

Essex Hotel Management, LLC is committed to fostering an inclusive and diverse workplace, where equal opportunity is extended to all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate.

Requirements:

• High school diploma or equivalent
• Proven experience as an Executive Housekeeper or similar role
• Excellent organizational and communication skills
• Strong leadership and interpersonal skills
• Ability to work well under pressure and meet deadlines
• Knowledge of cleaning chemicals, proper storage, and disposal methods
• Ability to lift and move heavy objects
• Flexibility to work weekends and holidays

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